Frequently Asked Questions

Visit the HutaoCloud website and click the register button. Enter your email address and set a password to complete registration, then log in to the user center to choose a plan.

Click 'Forgot Password' on the login page and enter your registered email address. A password reset email will be sent to you. If you do not see it, please check your spam folder.

Yes. The number of simultaneously connected devices depends on your plan: Mini supports 2, Professional supports 3, and Business supports 5 devices online at the same time.

Try switching to a different node region, as some areas may experience intermittent congestion at peak times. If the problem persists, please submit a support ticket through the user center.

HutaoCloud supports major proxy protocols compatible with Clash, Shadowrocket, Sing-box, Surge, Quantumult X, and v2rayN. Specific protocol configuration details are included in your subscription information.

Open your proxy client, find the subscription management section, and tap Update Subscription. We recommend updating regularly to receive the latest node information.

Yes, HutaoCloud works on 4G and 5G mobile networks. Data used through the proxy counts against your plan's monthly allowance.

No, HutaoCloud does not currently offer auto-renewal. Please log in to the user center and renew manually before your plan expires to avoid any interruption.

Please refer to the refund policy in our Terms of Service, or contact support via the ticket system to understand applicable refund conditions and procedures.

Log in to the user center and navigate to your account information or subscription management page to view your remaining monthly data and usage history.

HutaoCloud is committed to user privacy. We do not log browsing history or connection destinations. Please see our Privacy Policy for full details.

Yes. HutaoCloud uses industry-standard encryption protocols to protect your data in transit, preventing interception or tampering during transmission.